1-800-GO-VAPOR.com offers free ground shipping on all orders over $99.00. Two-day and overnight express services are also available for most of our products. Some products that are in stock at our warehouse can even be shipped same-day. Here are some other important things to note about shipping.
Order lead time versus shipping time
Order lead time is the length of time it will take us to validate your credit card, round up your products, and package your order. Shipping time is the length of time it will take for the package to travel from our warehouse to your shipping address.
Picking up a package
Once the carrier has attempted delivery at the shipping address, you will have the option to pick up the package at your carrier’s local office. The package will only be released to the person whose name is on the shipping label. That person should take two forms of ID, one being a government issued photo ID (drivers license, passport, residency card) and the second form of ID should have your name on it (credit card, social security card, etc.).
Different shipping and billing addresses
To protect customers, your bank may delay orders if your shipping address is different from your billing address. To prevent these delays, let your bank know that you are ordering merchandise from Vapor Systems and having it shipped to a different address.
Your signature is required for delivery
Most of our shipments contain valuable equipment, so we require that our carriers get a signature when they deliver a package. They won’t leave it sitting on your doorstep.
1-800-GO-VAPOR.com offers free ground shipping on all orders over $99.00 shipping within the continental United States. If you need your package sooner, you may opt for two-day and overnight express services at checkout.
Damage during shipping
Contact 1-800-GO-VAPOR.com immediately if your package was damaged during shipping. Please keep all of the packaging materials.