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Post Purchase

1-800-GO-VAPOR.com is committed to your satisfaction. If you're unhappy with your order for any reason, please let us know.

Technical questions

Our website contains up-to-the-minute information about your new product. If you need to contact technical support, please refer to the printed material that shipped with your product or visit our Product Support center.

Product returns and refunds

1-800-GO-VAPOR accepts returns on all of our products. If you are not satisfied with your vapor cleaner, please call 1-800-GO-VAPOR for a Return Material Authorization (RMA) request within 30 calendar days of the receipt of the product. For more information, click here.


Price protection

If 1-800-GO-VAPOR reduces the price on any product within 10 calendar days of shipment, you can request a refund or credit of the difference between the price you were charged and the current price. To receive the refund or credit you must contact 1-800-GO-VAPOR within 14 business days of shipment.

Request an invoice

1-800-GO-VAPOR sent you an official invoice by email the day of your purchase. You also should have received a hard copy at the billing address you provided. If you need a duplicate invoice, please Contact Us.


Defective products

If you're having trouble with your new product, please call us at 1-800-GO-VAPOR immediately to report your defective product.

Damage during shipping

Contact 1-800-GO-VAPOR immediately if your package was damaged during shipping. Please keep all of the packaging materials.