Empressa™ S500

Do not operate the machine with a damaged cord, plug, or if it has been dropped or damaged. To avoid the risk of electric shock, do not disassemble or attempt to repair the unit on your own. Return the unit to Vapor Systems for examination, repair, or replacement.

Note: To fully utilize this troubleshooting guide please refer to your Empressa™ S500 Manual for a product diagram.

Problem Possible Causes Remedy

Steam Press cannot be opened using the Pressing Handle.

  1. Locking Knob is in Locked position.
  1. Turn the Locking Knob to the unlocked position.

Steam Press becomes warm but does NOT remove wrinkles.

  1. Temperature Setting is not high enough for the fabric attempted.
  1. Gradually increase the temperature until obtaining the desired results.
Press does NOT get warm.
  1. Temperature has not been selected.
  2. Press is not plugged into an outlet.
  3. Automatic Shut-Off has engaged. The Pressing Plate has been raised for more than 15 minutes without use.
  1. Make a proper selection.
  2. Plug the appliance in.
  3. Press the ON/OFF button again.
No Steam.
  1. Water Level is too low.
  2. Controls have not been properly set.
  1. Fill the water tank.
  2. If suitable for the fabric, make a selection to a higher temperature. Wait for the Steam Ready Light to come on.
Water drips from the Pressing Plate.
  1. Steam Button has been pressed too long.
  1. Don't press the Steam Button for more than 5 seconds continuously.
The Pressing Handle will not move into the Automatic Maximum pressure position.
  1. Item on the Ironing Board is too thick to use this pressure.
  1. Use lighter pressure on thicker items. Use added steam for wrinkles.

Frequently Asked Questions

How long does the Empressa take to heat up?

Allow 5-8 minutes for it to reach the required temperature. A light will indicate when the steam is ready (you can use it sooner without steam if you wish).

Why a steam-press vs. a good hand iron?

Many people simply prefer the ease and convenience of the larger (7-10x) pressing surface of our Empressa digital steam presses. In some ways, it recreates the large steam press that dry cleaners use. You can press a large surface in one shot. Also, for people who holding an iron is difficult; the Empressa is a great alternative.

How much steam does the Empressa have?

The powerful pump system will give you more than enough steam bursts for even the toughest fabrics. Plus, the Empressa has steam buttons on both sides of the handle, handy for right or left handed users.

Does the Empressa store easily?

Yes, in fact with the head locked into the closed position (great Child safety feature as well by the way), you can stand the Empressa on its end, taking only a small amount of closet space.

Why digital? Isn’t that complicated?

The Empressa is very easy to use. The digital part of the Empressa is the PC board. For the user, it is something they don’t see so it is no more complicated than a regular (non digital) steam press. But in fact, by using a PC board instead of an analog thermostat, the Empressa has much better temperature regulation, and will give years of trouble free service.

Will the Empressa work on a variety of fabrics?

Yes, it will. With the new digital controller, it is as easy as pushing the up or down scroll button to select the correct fabric (and temperature). When it reaches the required temperature, the light indicates you are ready to press. It will press to a maximum temperature of 330ºF.

Why does it beep?

If the pressing plate is not raised within 7-10 seconds after it has been closed, it will give a warning beep to remind you to lift it (to prevent damaging the fabric).

Why is their no steam coming from the unit?

The temperature has to be set for wool, cotton or linen for the steam function to work.

What do I do for maintenance?

If you see that the top plate is dirty, you can wipe it off with a damp cloth.

How much power does the Empressa consume?

The Empressa consumes about the same power as a kettle or a regular steam iron.

Are the covers replaceable, and how easy is it to change?

Yes, there are replacement covers available, and it is very easy to change.

What is the warranty on the Empressa?

The warranty is our Reliable™ limited one-year warranty.